Refund Policy – AZ Floating Brunch
We understand that plans can change, and we strive to provide the best service possible while ensuring fairness to all our customers. Below is our detailed refund policy for cancellations:
Cancellation Policy
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Cancellations with 7 or More Days’ Notice
- If you need to cancel your booking and provide at least 7 days’ notice prior to your scheduled event, you will receive a 50% refund of the total booking amount.
- This timeframe allows us to adjust our schedules and manage resources accordingly.
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Cancellations Within 7 Days of the Event
- Unfortunately, we are unable to offer refunds for cancellations made within a 7-day window of your event.
- This policy is due to the preparation, customized arrangements, and scheduling required to deliver your floating brunch experience.
Rescheduling Policy
- If you need to reschedule your event, we are happy to accommodate changes with no additional fees as long as you notify us at least 7 days in advance.
- Rescheduling requests made within 7 days of your event will be handled on a case-by-case basis and may incur additional fees.
Weather-Related Cancellations
- In the event of severe weather conditions that make it unsafe or impractical to proceed with your floating brunch (e.g., heavy rain, thunderstorms, or high winds), we will work with you to reschedule your event at no additional cost. Refunds for weather-related cancellations will be evaluated on a case-by-case basis.
No-Show Policy
- If no one is available to accept the delivery at the scheduled time, we will consider this a no-show, and no refunds will be issued. Please ensure someone is present to receive the package.
Customized Orders
- For customized snacks, decorations, or other special arrangements, all sales are final once confirmed. Refunds for cancellations will follow the above timelines.
How to Cancel or Reschedule
To request a cancellation or reschedule, please contact us directly at 602-758-7675 or email us via the contact form on our website.
For more information about our payment terms, please visit our website at azfloatingbrunch.com under the Payment Options section.
We appreciate your understanding and look forward to delivering a memorable floating brunch experience.